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What We Do:

Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton’s AI-augmented mobile testing platform uniquely delivers one-hour continuous testing and integration. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta.

At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience.

We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed (otherwise known as unlimited PTO), and an annual stipend for employee development through our Growbition program.

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™ and one of Georgia’s Top 40 Technology Companies in 2022 and 2023. As one of Atlanta’s “Best & Brightest” we’re searching for the best and brightest to join our team and help us continue to deliver the best experiences - internally and externally.

Role Overview: We are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team. The ideal candidate will possess strong technical expertise, particularly in Unix, cloud environments, Kubernetes, and containerized applications. You will play a critical role in deploying and maintaining complex environments, while also providing exceptional support to our customers.

Key Responsibilities:

• Deploy Complex Environments: Successfully deploy and manage intricate technical environments, including Unix-based systems, cloud infrastructures, Kubernetes clusters, and containerized applications.
• Advanced Troubleshooting: Demonstrate strong technical prowess in troubleshooting complex issues. Utilize deep technical knowledge to identify root causes and resolve problems effectively.
• Technical Skills: Apply your understanding of basic networking, Kubernetes, containers, and build pipelines to manage and resolve issues. Continuously update and refine your technical skills to keep pace with evolving technologies.
• Customer Communication: Communicate complex technical concepts and solutions clearly and effectively to customers, ensuring they understand and can navigate minor issues. Provide excellent customer service and support throughout the troubleshooting process.
• Documentation: Maintain accurate and detailed documentation of technical issues, resolutions, and customer interactions.