Deployment Engineer



Other Engineering
Atlanta, GA, USA
Posted on Tuesday, October 3, 2023
Kobiton is a global mobile device testing platform for quality-obsessed businesses. We provide our customers with flexible deployment options using real devices and a combination of hardware and software to help QA and development teams create the perfect mobile experience for their end users.

We understand how important customer experience is to brand perception. We help companies reduce app abandonment and accelerate delivery while increasing the satisfaction their users get from using their applications.

As a Deployment Engineer here at Kobiton, you’ll be a representative of Kobiton as you perform remote or in-person installations and troubleshooting of our hardware and software systems. You will be one of the customer facing technical experts that can ensure customer satisfaction throughout the installation and deployment process. This role will involve travel, including some international travel.

This role is accountable for:
  1. Ensuring Kobiton Platform Delivery is completed to 100% for each customer
  2. Ensure individual customers are prepared and ready for each platform deployment
  3. Support cross-functional teams to ensure customers get maximum value from Kobiton
Ensure customer expectations are exceeded during the whole Kobiton Platform deployment process


Background Experience

  • Demonstrable deep experience with:
    • Working alongside customer technical teams during the deployment and operations of software systems
    • Operating linux based software systems in many different deployment environments
    • Installing and supporting proprietary software systems in complex customer environments,
    • Issue resolution, troubleshooting and identifying root cause in complex software systems,
    • Worked with distributed deployments of custom built, on premise software which integrates with cloud service providers
    • Modern technical tools such as containerization, ansible scripting
    • Communicating technical concepts to non-technical audiences
  • Experience with
    • Project planning, process improvement
    • Work tracking tools such as Jira
    • Creating work around to complex technical issues
    • Coding software tooling, scripts or other small programs in a common modern programming language
    • Fast growth startups

You Can Expect To Do

  • Install all our software products into complex customer environments and on a range of hardware platforms
  • Apply your strong system management skills to identify and resolve customer issues.
  • Work with customers to discover their target environments, their customization and configuration needs
  • Work cross-functionally with product, customer support, and customer success teams to ensure our customers have the best installation experience
  • You’ll install and troubleshoot our software and help customers solve problems relating to the deployment of the systems
  • Participate in retrospectives to improve our process, product and skills
  • Verify our product is working as intended within the customers’ environment
  • You’ll share any feedback from the installation with our Product and Engineering teams to improve both our and our customers’ experience
  • Travel to customer sites to perform in-person installations and troubleshooting
  • To tell us when a process isn’t working or can be improved, and then help improve it

Kobiton Culture

At Kobiton, we value the people who work here. We bring our whole selves to work, value diversity and inclusion, constructive conflict, fun, and even a little weirdness. You’ll be the team player who isn’t afraid to say “I don’t know” and ask for help. You’ll be one of the people that helps Kobiton grow. We approach every problem and interaction with our three Core Values:

  • Bias Toward Action
  • Collaborate Constructively
  • Be Constantly Curious

Candidates will need to:

  • Pass a background check
  • Have authorization to work in the U.S. without company sponsorship
  • Travel domestically and possibly internationally
  • Work from the main office of Kobiton 3 days a week (when not traveling)
  • Join a team that is impacting the everchanging and growing mobile industry
  • Work with an extraordinary and diverse global workforce
  • Collaborate at a great office located in the 1776 building between Buckhead and Midtown
  • Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
  • Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
  • Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and 80% coverage for your family
  • Receive monthly mobile phone and Wi-Fi reimbursement
  • Contribute to a 401(k) retirement plan
  • Any employee expecting can take part in our Paid Parental Leave Program
  • Access coffee and food at Bellwood Coffee Shop and fitness center in the 1776 office for FREE
  • Enjoy concerts and Hawks games at the State Farm Arena with our company Social Club tickets
  • Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.