Systems Engineer



Software Engineering
Atlanta, GA, USA
Posted on Friday, August 18, 2023

Kobiton is a mobile device testing platform for quality-obsessed customers. Our fleet of real devices and flexible deployment options help QA and development teams create the perfect mobile experiences for their end users. At Kobiton, we understand how important customer experience is to brand perception and want nothing more than to help companies reduce app abandonment and accelerate delivery while increasing the joy users experience with their products.

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™. We care about our customers, and we care about YOU. As one of Atlanta's "Best & Brightest," we're focused on cultivating positive experiences for our customers and employees.

What You’ll Do:

As a Systems Engineer you’ll be a representative and ambassador of Kobiton as you occasionally travel to customer sites (both domestically and internationally) to perform installations and upgrades of the Kobiton software. You’ll be the team player that isn’t afraid to say “I don’t know” and pull in any assistance you might need, while also acknowledging that eventually you will be the recognized SME on all things relating to the installation and upgrade of the Kobiton software.

  • Work closely with internal and external stakeholders to ensure deployment to customer sites as well as in Kobiton data centers goes smoothly every time, all the time.
  • Document and deliver product feedback and new requirements to ensure continuous improvement of the products and the installation process.
  • Verify the operability of product configurations within the customers' environment.
  • Serve as the technical liaison and collaborate with the engineering team to share knowledge and insight gained through customer installations.
  • Maintain relationships with partner teams and clients (internal and external) and present technical opportunities in a consulting capacity.
  • Ability to travel up to 25% domestically and internationally

About you:
  • Strong exposure to and experience with the Linux command line.
  • An understanding of containerized applications and troubleshooting processes for them.
  • Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root causes
  • Curiosity to learn and assimilate technical information quickly, with enthusiasm to share and teach others.
  • Keen analytical skills and a belief that every problem has at least one solution.
  • Outgoing and comfortable working with and collaborating across various organizations and technical experience levels
  • Ability to take an assignment and successfully execute it with little oversight.
  • Enjoy working with, supporting, and teaching customers.
  • Strong ability to multitask and prioritize well in a dynamic work environment where today’s problems become tomorrow’s solutions.
  • Strong written and verbal communication skills.

Required Qualifications:

  • Bachelor's Degree - preferably in Computer Science, Information Systems, Engineering, or equivalent experience
  • 3-5 years of Systems Engineering and/or Customer Success Engineering work
  • Experience troubleshooting & debugging complex software products (bonus points for experience debugging and troubleshooting hardware-enabled SaaS products)
  • Ability to diagnose system and application errors using Linux tools and commands
  • Knowledgeable in container microservices
  • Familiarity with project management tools
  • Excellent troubleshooting skills and the ability to develop processes and methodologies
  • Must be able to pass a background check
  • Must be authorized to work in the U.S. without company sponsorship
  • Join a team that is impacting the everchanging and growing mobile industry
  • Work with an extraordinary and diverse global workforce
  • Collaborate at a great office located in the 1776 building between Buckhead and Midtown
  • Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
  • Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
  • Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and your family
  • Receive monthly mobile phone and Wi-Fi reimbursement
  • Contribute to a 401(k) retirement plan
  • Any employee expecting can take part in our Paid Parental Leave Program
  • Access coffee and food at Bellwood Coffee Shop and fitness center in the 1776 office for FREE
  • Enjoy concerts and Hawks games at the State Farm Arena with our company Social Club tickets
  • Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.