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Kobiton is a mobile device testing platform for quality-obsessed customers. Our fleet of real devices and flexible deployment options help QA and development teams create the perfect mobile experiences for their end users. At Kobiton, we understand how important customer experience is to brand perception and want nothing more than to help companies reduce app abandonment and accelerate delivery while increasing the joy users experience with their products. Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™. We care about our customers, and we care about YOU. As one of Atlanta's "Best & Brightest," we're focused on cultivating positive experiences for our customers and employees.

The Senior Implementation Manager is a customer-facing role at Kobiton responsible for ensuring our new customer implementation projects and existing customer migration projects are completed on time and with a great customer experience. We have a great, diverse set of Enterprise customers across industries and locales in the quality testing market.

You will be working closely with Kobiton teams and customer teams to ensure new customers have a great onboarding experience and receive their products quickly, while existing customers need to expand their deployments and migrate from legacy products to newer solutions and have a smooth transition.

This role reports to the COO.

Responsibilities

• Develop work back schedules and refine project scope for new projects
• Execute implementation project plans that typically take 3-8 weeks to complete
• Run 15+ projects in parallel and manage them in JIRA
• Organize cross-functional teams around objectives, tasks, and expectations
• Communicate directly with external stakeholders (Enterprise customers) about next steps, follow-ups, blockers, and changes to schedule
• Build program-level summaries for the Board of our overall plan to migrate customers from legacy products
• Manage both Kobiton data center projects and customer on-premises projects
• Report on project status and metrics such as implementation time
• Accurately predict project completion dates and proactively identify risks and blockers
• Develop, implement, and improve processes continuously to optimize our efforts
• Advise management and account executives on situations that may require additional customer support or escalation
• Manage project scope and scope change requests
• Flexibility to join project/support calls in different time zones domestically and internationally

Qualifications

• 3-5 years of experience in managing technical customer-facing implementation projects
• Ability to go on-site to any of our 3 Atlanta offices (Midtown, Buckhead, and Norcross)
• Excellence working in a high-paced environment, start-up strongly preferred
• Technical degree or equivalent certification.
• PMP required or at least 5+ years of relevant project management experience with the goal to get certified within 6 months
• SaaS technologies and also hardware environments
• Ability to effectively communicate at all levels (both technically and non-technically) via written and/or verbal forms of communication
• Strong interpersonal, leadership & mentoring skills
• Risk and issue management expertise
• Familiarity with Waterfall Methodology and Agile Principles
• Experience with tools such as JIRA, Salesforce, Zendesk, G Suite, and LucidChart
• Proficiency in budget management

• Join a team that is impacting the everchanging and growing mobile industry
• Work with an extraordinary and diverse global workforce
• Collaborate at a great office located in the 1776 building between Buckhead and Midtown
• Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
• Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
• Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and your family
• Receive monthly mobile phone and Wi-Fi reimbursement
• Contribute to a 401(k) retirement plan
• Any employee expecting can take part in our Paid Parental Leave program
• Access coffee and food at Bellwood Coffee Shop and fitness center in the 1776 office for FREE
• Enjoy concerts and Hawks games at the State Farm Arena with our company Social Club tickets
• Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.