Responsibilities:
- play a significant role in the development of a successful and effective knowledge base
- focus on developing, auditing, and maintaining high quality content, this includes internal as well as external content (e.g. guidelines, announcements)
- optimize our customer's digital support experience through continuous data analysis and content improvements
- work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy
- provide relevant coaching, training and support to champion a knowledge management culture and transfer tacit knowledge internally as well as externally
Skills:
- +3 years experience in knowledge management and technical writing with the ability of quickly grasping complex technical concepts
- strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem-solving
- experience in Chatbot writing and related AI tools
- enjoy working flexibly in a fast-paced and sometimes demanding environment with the ability to juggle multiple priorities without losing motivation and positive attitude
- excellent verbal, written and interpersonal communication skills in English
- advanced knowledge of Microsoft Office product
- Flexible working schedule (no core hours)
- Learning and career growth opportunities
- 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
- Hybrid work environment
- A team of passionate professionals who are experts in their fields
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We are under legal obligation in Austria to indicate the minimum salary, which is EUR 44.450 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.
Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 44.450 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.
This is a rare and highly sought-after opportunity to be part of a highly talented team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
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