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Customer Growth Solution Architect
Tricentis
IT, Customer Service, Sales & Business Development
Austin, TX, USA
Posted on Dec 5, 2024
Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
What you’ll be doing
As a Customer Growth Solution Architect, you will work closely with customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.
This role emphasizes the strategic and hands-on aspects of quality engineering, with support from product specialists who provide deep technical expertise in the Tricentis product portfolio. You will ensure that early milestones provide quick wins, reinforcing the product's value, and setting the stage for long-term customer growth.
Key Responsibilities:
Customer Strategy:
Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.
Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the product’s impact on the customer business and realign as necessary with evolving customer needs. Develop and implement actionable plans for product value assurance.
Customer Retention and Growth:
Value Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes. Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.
Renewal: Proactively mitigate retention risk by monitoring customer health scores and identifying early churn signs. Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.
Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.
Technical Solution Architecture:
Solution Design & Framework Development: Work closely with product specialists and customers to develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies.
Value Metrics & KPI Alignment: Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals, ensuring continuous alignment with business objectives.
Customer Enablement: Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices that ensure high value and efficient adoption of Tricentis products. Provide insights and recommendations for new features and functionalities that could enhance customer workflows, increasing product impact and satisfaction.
Competencies:
Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree in the listed field would be nice to have.
5+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies.
3+ years of experience consulting on quality engineering roadmaps and delivering measurable outcomes.
Strong leadership, customer relationship management, and decision-making skills with, a proactive solutions-oriented approach.
Strong analytical skills with experience in usage data analysis, KPI development, and value analysis.
Excellent communication skills, capable of articulating complex technical concepts and business benefits to drive stakeholders.
Expertise in agile development and continuous integration/continuous development processes.
Experience defining strategic direction and identifying new opportunities for impact amongst products, and programs.
Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment
Senior-level consulting experience within Fortune 5000 companies is nice to have.
Success Metrics: NRR – Renewal Rate and Expansion/Upsell, Time to Value
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market competitive salary + success-oriented commission / bonus
Supportive and engaged leadership team.
Career path and professional & personal development.
401(k) / pension plan, full benefits package available.
Hybrid work environment.
Personal and professional development.
And more!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.