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Our Enterprise Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of SeaLights/Tricentis testing tools.

Responsibilities

• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty
• Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.

Qualifications

• 6+ years of progressive Customer Success or Account Management experience with complex accounts
• Bachelor's Degree or relevant experience
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.

Additional skills that make and exceptional candidate:

• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.

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