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Our Technical Support Engineer provides information, advice, and technical support to a variety of clients, both professional and amateur, about problems with software applications. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

Responsibilities:

·Proactively manage high-level, complex, client service issues, researching and resolving issues quickly and efficiently.
·Create technical documentation to serve as a knowledge base for handling support issues.
·Ensure inquiries are responded to within established timeframes and support service levels are achieved.
·Collaborate closely with development and service teams as well as key account management.
·Shape the future of the product by reporting bugs and feature requests.

Qualifications:

·3+ years’ experience in Technical Support/Test Analyst/QA or in a customer-facing role
·Bachelor or Master of Science in Computer Science/Engineering or relevant experience
·Familiarity in a programming language: C#, Java, Python, NodeJS, .NET, Ruby
·Comfortable with networking concepts, load balancers, proxies, diagnostic, monitoring tools (browser debugging, Sumologic, DataDog, Splunk, Wireshark, Cloudwatch)
·Experience installing enterprise software applications on Windows/Linux/Docker/Kubernetes
·Familiarity with test frameworks (Junit, TestNG, Cucumber) and CI Tools (Jenkins, Bamboo)
·Ability to administer, query, and configure databases like MSSQL, DB2, Oracle and MySQL
·Comfortable conducting code-level analysis and debugging
·Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.)
·Understanding of enterprise architecture, preferably in the context of high scale, clustered Java web applications
·Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
·Proficiency in written communication, writing technical guides, collaborating with the technical writing team to update documentation.
·Customer focused attitude with the ability to make sound decisions based on customer needs and product knowledge in a fast-paced environment.
·Commitment to lifelong learning and personal development.

Preferred Experience:
·Software development experience with a portfolio
·Experience with SAP, Microfocus ALM
·Familiarity with deploying and configuring applications inside AWS or Azure
·Previous experience with Tricentis products

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working at Tricentis:

• Market conform salary + success-oriented bonus.

• Supportive and engaged leadership team.

• Career path and professional and personal development.

• 401(k) plan, full benefits package available.

• Company paid Disability and Life Insurance.

• Hybrid work environment.

• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
  

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.