Professional Services Consultant



Sales & Business Development
Multiple locations
Posted on Tuesday, July 9, 2024

We are seeking a skilled Project Manager with customer facing experience to join our Professional Consulting team. The ideal candidate will have 1-3 years of experience in project management, with a testing background and understanding of SDLC. The role involves collaborating with cross-functional teams and customers to deliver projects on time, on budget and within scope.

Job Duties:

  • Leads the delivery team throughout the engagement, often in collaboration with a services partner.

  • Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.

  • Manages multiple engagements and must have attention to detail driving high quality to deliver on time and within budget.

  • Collaborates with the Account Team, partner, and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.

  • Understands Tricentis and customer business objectives and aligns the deliverables accordingly.

  • Acts as a thought leader, applying expertise from the Tricentis delivery methodology and prescriptive guidance to drive successful delivery of the engagement, including long-term customer success.

  • During an implementation, communicates and acts as the single point of contact to facilitate collaboration, decision-making, and customer buy-in on proposed solutions.

  • Coaches, mentors, and manages partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes.

  • Identifies gaps between project financial, schedule, and deliverable actuals and the plan of record, proposing solutions and driving resolutions.

  • Creates and manages internal and partner resource allocation and time entry for assigned projects.

Minimum Qualifications:

  • Minimum of 1 -3 years of high-tech/SaaS industry experience

  • 1 year in Customer Engagement roles.

  • Experience leading projects from inception to successful roll-out.

  • Understanding of project management methods and practices with cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

  • The ability to communicate effectively and professionally both verbally and in writing.

  • The ability to operate well under pressure in a fast-paced, deadline-driven atmosphere and take initiative.

  • Good documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes.

  • Experience with analytics and understanding of metrics and KPIs.

  • Ability to gather and analyze data to understand the pros and cons of different decisions and options.

  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.

  • Good customer orientation, proactively anticipate risks/issues and sense of urgency.

  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.

  • Ability to learn quickly and pick up, tools, systems, and processes in a short amount of time.

  • Experience using Microsoft PowerPoint, Word, Outlook, Project and Excel.

  • Prior experience with implementing or supporting Tricentis products – preferred.

  • BS/BA degree in computer science, engineering, or related discipline.

  • Travel (up to 50%)

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

  • Demonstrate Self-Awareness: Own your strengths and limitations.

  • Finish What We Start: Do what we say we are going to do.

  • Move Fast: Create momentum and efficiency.

  • Run Towards Change: Challenge the status quo.

  • Serve Our Customers & Communities: Create a positive experience with each interaction.

  • Solve Problems Together: We win or lose as one team.

  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working at Tricentis:

  • Market conform salary + success-oriented bonus.

  • Supportive and engaged leadership team.

  • Career path and professional and personal development.

  • 401(k) plan, full benefits package available.

  • Company paid Disability and Life Insurance.

  • Hybrid work environment.

  • Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.