Support Specialist

Tricentis

Tricentis

Customer Service
Pune, Maharashtra, India
Posted on Monday, July 8, 2024

Our Support Specialists provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software applications. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future

  • Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently

  • Create technical documentation to serve as a knowledge base for handling support issues

  • Ensure inquiries are responded to within established timeframes and support service levels are achieved

  • Collaborate closely with development and service teams as well as key account management.

  • Shape the future of the product by reporting bugs and feature requests

  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Qualifications
To be successful in the position you will possess the following skills and experience:

Must have:

  • 2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role

  • Bachelor of Science in Computer Science/Engineering or relevant Degree

  • Some experience/knowledge on Tricentis Tosca

  • Experience with enterprise software applications

  • Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL

  • Basic understanding of software testing concepts

  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education

  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

  • Certified on AS1, AS2, and AE1 from Tricentis

  • Flexibility to work in shifts

  • Flexible in Hybrid Setup

Desirable:

  • Experience in SAP products.

  • Development skills in C# or Java

  • Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)

  • Experience on any leading cloud platform (AWS/Azure/Google Cloud).

  • Experience in the planning, development, and maintenance of automation frameworks

  • Experience in software testing across the full Software Development Life Cycle (SDLC)

Additional information
We offer:

  • Market conform salary + success-oriented bonus

  • Favourable working atmosphere in a rapidly expanding company

  • Personal and professional development

  • Variety of career opportunities and a wide range of tasks

  • Permanent, full-time employment.

About Tricentis:

Tricentis is a software company officially founded in 2007, with primary focus on software quality assurance. Whether exploratory or automated, functional or performance, API or UI, as well as mainframes or custom applications or packaged applications, or cloud-native applications - our comprehensive suite of specialized Continuous Testing tools makes DevOps real by giving our clients the confidence to release on demand.

Tricentis has more than 1500 employees working in across over 20 global offices in US, EMEA, APAC serving over 2100 customers.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviours we model that create an enjoyable and successful Tricentis life.

  • Demonstrate Self-Awareness: Own your strengths and limitations.

  • Finish What We Start: Do what we say we are going to do.

  • Move Fast: Create momentum and efficiency.

  • Run Towards Change: Challenge the status quo.

  • Serve Our Customers & Communities: Create a positive experience with each interaction.

  • Solve Problems Together: We win or lose as one team.

  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.