Partner Operations Analyst



IT, Operations
Vienna, Austria
Posted on Tuesday, June 25, 2024

About the role:

In this high-growth, execution-focused company, the Partner Operations Analyst will support our Europe, Middle East and Africa Partner Organization through process improvement, operational execution, and strategic operational and commercial guidance. Reporting directly to the Head of Global Partner Operations, this is an opportunity to partner closely with senior leadership to help shape the growth trajectory of a fast-growing, market-leading, pre-IPO software company.

As the Partner Operations Analyst - EMEA, you will contribute to the success of the EMEA Tricentis Partner team by:

  • Support the Head of Global Partner Operations to develop and implement the operational infrastructure to drive the partner business forward.

  • Manage and support the operational backbone of the partners’ journey and lifecycle with Tricentis, including onboarding, activation, enablement, deal registration, support, etc., as well as the tech stack components required to function efficiently.

  • Help maintain and update partner profiles, contact information, and relevant data in tools and/or systems such as CRM/PRM.

  • Provide ongoing support to the partner enablement and solution architecture teams and ensure partners meet requirements.

  • Support the implementation of partner programs and processes, including contracting, incentives, marketing campaigns, and co-selling initiatives.

  • Monitor all internal rules of engagement and attribution with partner-involved business that guide the rhythm in which the internal field teams engage and collaborate with each other.

  • Collaborate in an analytics operating cadency with EMEA partner leadership to effectively manage the business across forecast reviews, pipeline analysis, and other partner performance insights.

  • Consistently identify and implement operational automation components into processes, as well as data driven recommendations to drive efficiencies and help improve productivity and performance.

  • Deliver consistent and structured communication that is timely and effective to all cross-functional stakeholders.

  • Develop strong working relationships and planning programs with internal Business Application teams to design new and optimize current workflows.

Minimum Qualifications:

  • 3+ years of related work experience required, ideally in a publicly traded, or $100M+ ARR SaaS company.

  • 2+ years of strategic field Partner operations experience

  • Exceptional quantitative and MS Excel skills (i.e. sum-ifs, index/match, vlookup, table formulas, and pivot tables)

  • Excellent written and verbal communication skills.

  • Strong preference for proficiency with Salesforce Experience Cloud

  • Preference for familiarity with Salesforce CPQ, Salesforce Communities, Clari, Tableau or PowerBI.

  • Experience working with Partner Organizations, as well as Direct Field Sales, Finance, Legal, Deal Desk, Marketing, Planning and Operations.

  • Ability to self-manage, scope, prioritize & communicate operational work deliverables.

  • Ability to interface with all levels of employees, from Executive level to employee base.

  • Experience working in a fast paced, complex, and dynamic environment.

  • Experience working with system architects, Data Warehouse and BI developers, translating business requirements into technical language and ensuring effective QA / UAT of data solution delivery.

  • Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment.

  • Strong customer service orientation, analytical and problem-solving skills.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

  • Demonstrate Self-Awareness: Own your strengths and limitations.

  • Finish What We Start: Do what we say we are going to do.

  • Move Fast: Create momentum and efficiency.

  • Run Towards Change: Challenge the status quo.

  • Serve Our Customers & Communities: Create a positive experience with each interaction.

  • Solve Problems Together: We win or lose as one team.

  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.