Bilingual Application Support (English/Japanese)

Tricentis

Tricentis

Customer Service
Metro Manila, Philippines
Posted on Tuesday, June 18, 2024

Role/Designation: Technical Support, Application Support, Product Support

Job Description:

As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.

  • The role is “customer-facing” support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
  • Collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
  • The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis’ Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
  • The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.

Qualifications:

To be successful in the position you will possess the following skills and experience. Must have:

  • Bachelor’s degree in Computer Science or Computer Engineering.
  • Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
  • Basic understanding of software development and testing concepts.
  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
  • A good level of understanding in any of the following Tricentis products such as but not limited to;
  • TOSCA – Enterprise Test Automation - A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.
    • (Related Technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging)
  • QTEST – Test Management & Analytics - A Centralized test management that unifies, integrates, and rapidly scales across your business
    • (Related Technologies – qTest, ALM, TestManagement, STLC, SQL, API, Postgres, Linux, Docker, AWS, Jenkins and JIRA)
  • VERA - Modernizing software compliance in Life Sciences - Digital validation for life sciences organizations to accelerate critical approval, verification, and compliance management processes.
    • (Related Technologies - VERA, Tx3, Authentication, Approval processes, Azure, Linux, Docker, Kubernetes, SQL, STLC and qtest)
  • NEOLOAD AND FLOOD - Continuous performance testing - Scalable performance testing for all use cases from APIs and microservices to end-to-end application testing.
    • (Related Technologies - Dynatrace, Fiddler, Grafana, WPT, Jenkins, postman, docker, Kubernetes, AWS, GCP, Azure, and WebLog Expert tools)
  • Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
  • Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.
  • Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.

Highly Desirable:

  • Candidates who have taken an academy course related to any of the products listed above from the Tricentis academy.
  • Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing
  • Candidate coming from a technical support background who wants to shift to a software QA role.

Why choose us?

  • Increase your market value by stepping into the future.
  • Work for the market leader in model-based testing
  • Exceptional career development opportunities – locally and overseas!
  • Market conform salary + success-oriented bonus.
  • Favorable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • Variety of career opportunities and a wide range of tasks
  • Permanent, full-time employment

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

  • Demonstrate Self-Awareness: Own your strengths and limitations.
  • Finish What We Start: Do what we say we are going to do.
  • Move Fast: Create momentum and efficiency.
  • Run Towards Change: Challenge the status quo.
  • Serve Our Customers & Communities: Create a positive experience with each interaction.
  • Solve Problems Together: We win or lose as one team.
  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.

This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

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