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ROLE OVERVIEW

Supply Wisdom is inviting applications from eligible internal employees for the role of Team Leader within the Operations team. The Team Leader will oversee a team of Senior Research Analysts (SRAs) and Research Analysts, drive quality and delivery standards, and act as a mentor and first point of escalation for the team.

KEY RESPONSIBILITIES

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  Supervise and guide the day-to-day work of the assigned Operations team, ensuring quality, timeliness, and accuracy of deliverables.
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  Mentor and coach SRAs and Research Analysts, supporting their skill development and career progression.
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  Allocate work, monitor productivity, and manage escalations within the team.
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  Conduct quality reviews and provide constructive, actionable feedback.
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  Partner with the Operations Manager on capacity planning, performance reviews, and process improvements.
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  Coordinate with different stakeholders to ensure timely completion of work
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  Ensure adherence to Supply Wisdom's data handling, confidentiality, and quality standards.

ELIGIBILITY CRITERIA

Applicants must meet all of the following criteria to be considered:

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  Minimum of 6 months completed tenure as a Senior Research Analyst (SRA) within the Operations team.
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  Consistent “Meets” or higher rating in the most recent performance review cycle.
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  No active disciplinary action or performance improvement plan (PIP) at the time of application.
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  Demonstrated proven skill set in mentoring and developing junior team members (e.g., prior buddy/mentor assignments, training delivery, or peer coaching).
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  Strong working knowledge of Operations team processes, tools, and client deliverable standards.
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  Meets all other standard eligibility requirements applicable to internal moves within the Operations team, as defined by HR/Operations policy.

DESIRED SKILLS

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  Strong communication and interpersonal skills, with the ability to coach and motivate a team.
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  Sound judgment in prioritization, escalation handling, and quality decision-making.
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  Familiarity with Supply Wisdom's risk intelligence and research methodology.
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  Basic people-management exposure (formal or informal) is an advantage.