Summit Spine and Joint Centers - Lawrenceville, GA
As SSJC expands our outgoing referral team, we are seeking a candidate who excels in positions with a high degree of public contact, is respectful and courteous with patients, staff and providers and has a strong focus on patient satisfaction. The referral coordinator serves in conjunction with all internal clinic departments and must navigate, compromise, and negotiate successful tracking and coordination of referrals between SSJC and outside clinics. The ideal candidate possesses a strong attention to detail, ensuring accurate tracking of all referrals.
Job duties include, but are not limited to the following:
Communicate with patients to ensure follow-through with referrals.
Support doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
Coordinate the process of referring patients to appropriate clinics.
Update records to assure all parties have accurate information.
Routinely make reminder phone call reminders to referral patients in advance of appointment
Keep in-office provider up to date with questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.
Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirect as appropriate.
Routinely provide patients with other clinic and community based resource materials as appropriate.
At least one year or more clinical office experience, but two or more years of experience is preferred