Regional Office Manager

Summit Spine and Joint Centers

Summit Spine and Joint Centers

Augusta, GA, USA
Posted on Wednesday, October 4, 2023
Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical and imaging services to our patients. We are seeking a full-time, self motivated Regional Office Manager who loves to transform lives through exceptional patient care! This position will be based in Augusta, GA at a new expansion location.

Role and Responsibilities

Oversee the day to day operations and training of all clinical and ASC staff at assigned locations. Monitor workload of Receptionists, Medical Assistants, Lab Techs, and Fluoro Techs scheduled in your location. Manage shift breaks, patient flow, and ensure all daily tasks are completed. Communicate with the Providers, Lead Receptionist, Lab Collectors and Lead Medical Assistants for efficiency and flow of the office. Perform marketing duties on weekdays when the clinic is not open during the initial ramp up.
Specific duties that are expected to be completed daily:
  • Monitor staff customer service
  • Handle patient complaints 
  • Input missing injection/referral orders 
  • Update incomplete HPI 
  • Audit charts for MIPS/vitals 
  • Audit charts for scanned documents (ORT, WC Meds, Bracing, ASC Checkout, etc)
  • Correct any prescription errors 
  • Create Patient Payment Logs 
  • Ensure Patient Payment Logs are correct
  • Deposit patient payments at bank
  • Ensure appropriately staffed for the day
  • Correct staff call outs 
  • Monitor staff attendance and performance
  • Take patient notes and pamphlets to referring providers
  • Send liens to the PI team 
  • Collect DME inventory 
  • Check offices for organization/cleanliness
  • Verify patient benefits if insurance coverage has changed
  • Assist Receptionists and Medical Assistants complete daily tasks when short staffed
  • Market the business to other medical practices in the region


  • Minimum 2 years clinical experience required
  • Must be willing to travel to all assigned locations
  • Experience using eClinicalWorks preferred
  • Bachelor's Degree preferred, or equivalent combination of education, training and experience