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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview:

We are seeking a Principal Designer to play a pivotal role in shaping our company’s AI-first future. This role will lead design for foundational initiatives—including ARIES (agentic + chat interfaces) and Elevate (AI-forward design system)—that sit at the core of our AI and platform strategy.

You’ll partner closely with engineering, product, and research to scale our design system into an AI-enabled framework, ensuring consistency, accessibility, and efficiency across the organization. You will also drive user-centered innovation cycles, gathering customer feedback, running research, and translating insights into scalable design patterns that support both near-term execution and long-term differentiation.

This is a high-impact role for a designer who can balance visionary thinking with systematic rigor, and who is motivated by the opportunity to define how AI shapes our products and design practices at scale.

Essential Duties & Responsibilities:

• Lead AI Design System Development (Elevate):
  
• Evolve Elevate into a next-generation, AI-forward design system that integrates agnostic web components and provides developers with accessible, reusable code snippets.
• Establish governance and contribution models that balance flexibility with consistency across teams.
• Champion accessibility standards, moving beyond compliance to deliver experiences that scale inclusively.
  
  
• Shape Foundational AI Experiences:
  
• Drive design for ARIES (agentic workflows and chat interfaces) and MitraHQ (platform tools), ensuring usability, trust, and coherence across the ecosystem.
• Translate complex AI capabilities into clear, intuitive user experiences that build customer confidence.
  
  
• Scale Design Operations & Innovation:
  
• Define processes that allow for rapid iteration, testing, and alignment with engineering while maintaining system integrity.
• Contribute to sustainable innovation by introducing new patterns, frameworks, and exploration cycles.
• Act as a design thought leader—mentoring peers and influencing cross-functional stakeholders.
  
  
• Deepen Customer-Centricity:
  
• Lead customer research, CWGs (Customer Working Groups), and usability testing to ground design decisions in user needs and feedback.
• Translate insights into actionable recommendations for product and business strategy.

Requirements & Skills:

• 7+ years of experience in product and/or systems design, with at least 2 years at a principal or lead level.
• Proven expertise in design systems, including governance, accessibility, and developer collaboration.
• Strong background in designing AI-driven products, ideally with experience in conversational UIs, agentic workflows, or platform-level tooling.
• Fluency in design-to-code workflows, with familiarity in web components, code snippet delivery, and developer handoff best practices.
• Demonstrated ability to lead cross-functional alignment on complex, ambiguous initiatives.
• Track record of integrating customer research into design decisions, including direct engagement with enterprise clients.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.