Your Company:

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.

But hey, don't take our word for it. Hear what current and former Flockers have to say about their experience.

Product Support Representative (part-time)

Compensation: $20/hour, 24 hours per week.
Schedule: Monday - Friday (EST)
Start Date: January 5, 2026

This role is classified as part-time and, therefore, is not eligible for Company-sponsored benefits or perks.

Your Work:

Feathr Product Support Representatives play a key role in client success and user experience within the app. We work closely with the Product, Implementation, Education, and the Customer Success Teams to provide excellent customer care and application support to both clients and members of the Feathr flock. In addition to working one on one with clients to troubleshoot errors and issues the Support Team is responsible for managing third-party software needs for various campaign types. We maintain communication with all users to keep them informed of issues and updates within the app. We use our in-app familiarity and our customer connections to develop more streamlined user experiences.

Product Support Representatives work individually, but in a collaborative environment. We work together to adapt quickly to the changing needs of our customers. We are a team first and we are looking for someone who will add technical and cultural value.

Your Experience:

• 1+ years experience in customer service or support

• Strong technical aptitude and computer skills. Must be comfortable working with and learning new softwares.

• Typing speed > 50 WPM
  
  

Your Qualities:

• Multitasking - Ability to balance multiple priorities and effectively handle changing situations.

• Focused - Not easily bothered in a fast-paced work environment with pre-defined deadlines.

• Organized - Ability to successfully follow defined processes and procedures.

• Problem Solving - A positive and proactive problem solver with an ability to solve customer issues efficiently and courteously

• Service Focused - You are customer-oriented and love helping people. You have a desire to create a top-notch customer experience.

• Technical Skills - Strong computer skills and the ability to effectively communicate through email.

• Detailed - Attention to detail and exemplary documentation skills are required. Able to provide feedback to leadership of noticed trends and issues.

• Communication - Excellent oral and written communication skills.

• Self-sufficient - Able to seek answers independently using resources at your disposal.

Your Day:

• Respond to inbound customer questions via email and chat

• Ensure high customer satisfaction in all your interactions

• Loop in appropriate team to customer issues or opportunities to reach out

• Help define support processes and metrics

• Create and maintain support materials

• Always willing to find answers to all questions addressed to them

• Log all help desk interactions and document resolutions
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Location:

This position is remote for candidates located within Florida. There is also an option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.

Interview Process:

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

• HR Information Screen - The Talent Acquisition Team will invite candidates that move forward to a 20-30 minute virtual interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.

• Work Assignment- Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role. The completion of the assignment should not take more than 1 hour, and candidates are given multiple days to work on the project.

• Panel Interview - 1 hour interview with two to three key members of the team. This interview will dive deeper into the role, technical knowledge, and requirements of the position. You will also utilize this time to review any questions related to your work assignment.

• Reference Check - Candidate's being considered for this role will be asked to provide three professional references.

• Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.

Interviewing at Feathr

We've prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

Benefits & Perks for full-time employees

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.

• Full vision and dental, 99% health insurance

• Flexible Work Schedule

• Unlimited sick time for when you need to take care of your physical or mental health

• Vacation Time

• Extended Summr + Wintr Breaks

• Parental Leave

• Wellness Reimbursement Credit

• Home Office Stipend

• Professional Development Budget

• Team hangouts and events

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.

• Practicality: Progress Over Perfection

• Ambition: When Feathr wins, We all win

• Candor: Better communication, Better results

• Trust: Assume the best, Share openly

• Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.