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Kobiton is a mobile device testing platform for quality-obsessed customers. Our fleet of real devices and flexible deployment options help QA and development teams create the perfect mobile experiences for their end users. At Kobiton, we understand how important customer experience is to brand perception and want nothing more than to help companies reduce app abandonment and accelerate delivery while increasing the joy users experience with their products.

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™. We care about our customers, and we care about YOU. As one of Atlanta's "Best & Brightest," we're focused on cultivating positive experiences for our customers and employees.

We are seeking a Technical Writer to join our team!

This individual will play a critical role in creating, editing, and maintaining our product documentation and video training materials, ensuring they are accurate, comprehensive, and user-friendly. The successful candidate will collaborate closely with various departments to fully grasp product details, ensuring the materials effectively communicate and simplify complexity, making the technical information accessible and engaging. The ideal candidate is a self-starter, detail-oriented, and has the willingness and capability to learn new things.

** Must live in the Atlanta, Georgia, area **

Key Responsibilities:

• Documentation Strategy: Oversee the strategy and process for creating external product documentation and video training content.
• Content Creation: Develop and edit clear, concise, and comprehensive product documentation such as release notes, end-user guides, API references, and installation/configuration instructions. Ensure content is organized logically and consistently and is published according to product release timelines.
• Video Training Management: Coordinate the creation and maintenance of online video training content for our Learning Management System (LMS) that informs and empowers users to harness the full potential of our platform.
• Cross-functional Collaboration: Partner with product managers, engineers, QA engineers, and DevOps resources to gain a deep understanding of product functionalities and translate them into meaningful documentation and videos.
• Continuous Updates: Regularly review and update documentation and videos to reflect product changes and to incorporate feedback from both end-users and internal stakeholders.
• Style Guide Adherence: Ensure all content adheres to company style guides and best practices to maintain consistency and high quality across all documentation.
• Internal Training: Organize and conduct internal technical enablement sessions for product releases, ensuring internal teams are well-informed about product changes and any limitations or workarounds.
• Analytics & Improvements: Monitor documentation and video training site analytics, using data to drive improvements and ensure materials are meeting user needs.
• AI-Driven Productivity: Incorporate the capabilities of Generative AI tools to enhance work productivity, ensuring cutting-edge quality and efficiency in documentation and content creation processes.
• Must live in the Atlanta, Georgia area and come into the Kobiton office at least 2 days a week.

Qualifications:

• Bachelor's degree in Technical Writing, English, Communication, Computer Science, or a related field.
• At least 3 years of experience working in a SaaS environment.
• Demonstrated experience of excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear and concise documentation. A portfolio of your technical writing is required.
• Strong attention to detail with the ability to handle multiple projects simultaneously.
• Hands-on experience or a strong willingness to adopt and integrate Generative AI technologies to transform traditional technical writing methods, ensuring that innovation remains at the forefront of your content creation strategy.
• Experience with or aptitude to learn docs-as-code methodology and markdown/AsciiDoc.
• Experience with or aptitude to learn GitHub version control.
• Experience with video script writing and learning management systems preferred.
• Experience in the software testing space is preferred

• Join a team that is impacting the everchanging and growing mobile industry
• Work with an extraordinary and diverse global workforce
• Collaborate at a great office located in the 1776 building between Buckhead and Midtown
• Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
• Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
• Take advantage of our 100% company-paid Medical, Dental, & Vision insurance for you and 80% coverage for your family
• Receive monthly mobile phone and Wi-Fi reimbursement
• Contribute to a 401(k) retirement plan
• Any employee expecting can take part in our Paid Parental Leave Program
• Access coffee and food at Bellwood Coffee Shop and fitness center in the 1776 office for FREE
• Enjoy concerts and Hawks games at the State Farm Arena with our company Social Club tickets
• Take advantage of learning more about Kobiton and your awesome team member through our quarterly in-person and virtual employee events from All Hands Meetings, Team Outing, and Happy Hours

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.